Orders & Fulfillment

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1. How does ordering from the webshop work?
When you place an order, it is automatically sent to our print-on-demand partner. Each product is made specifically for you after the order is placed, rather than taken from existing stock.

 

2. Can I change or cancel my order?
Orders can only be changed or canceled before they enter fulfillment. Once production has started, changes are usually no longer possible. In case of a critical issue, please contact us as soon as possible so we can review what may still be possible.

 

3. Why does processing take a few days?
Because each product is made on demand, it takes several business days for your order to be produced and prepared for shipping.

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Shipping & Delivery

 

4. Why does delivery take longer than standard webshops?
We work with on-demand production and do not keep large inventories. Your product is made after ordering, which increases delivery time but helps reduce waste and overproduction.

 

5. How long does delivery take?
Total delivery time includes production (usually several business days) and shipping. Delivery time depends on your location and the specific product.

 

6. Where are the products produced?
We aim to produce items in the region closest to where the order is placed. However, depending on availability, product type, or production capacity, items may be produced in a different location.

 

7. Can my order arrive in multiple packages?
Yes. Products may be produced in different facilities or packaged separately. As a result, items may be shipped separately and arrive at different times.

 

8. Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a tracking link via email.

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Products & Quality

 

9. How do I choose the right size?
Each product includes a size guide. Please review it carefully before ordering, as sizing may vary between products.

 

10. Are the products suitable for sports and everyday use?
Our products are selected for quality, comfort, and style, making them suitable for both athletic and casual use.

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Returns & Issues

 

11. Can I return my order?
Because all products are made to order, we generally do not accept returns for choosing the wrong size, change of mind, or other reasons not related to a production or quality issue.

If your item is damaged, incorrect, misprinted, or defective, please contact us before sending anything back. We first need to register the issue and coordinate the next steps with our fulfillment partner. Depending on the situation, a return, replacement, or another appropriate solution may be offered.

Without prior contact and coordination, we cannot guarantee that a return will be processed correctly. Please report any issues as soon as possible after delivery, and no later than 30 days after receiving your order.

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General

 

12. Do you ship internationally?
Yes, we offer international shipping. Delivery times and shipping costs may vary depending on the destination.

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13. Why do you use print-on-demand?
Print-on-demand allows us to produce items only when they are ordered. This reduces waste, avoids unnecessary inventory, and supports a more responsible production process.

 

14. Why may delivery differ from large online retailers?
Unlike traditional retailers with large stock inventories, we produce each item on demand. This results in longer delivery times but ensures a more sustainable and exclusive product experience.

 

15. Who should I contact if I have questions?
If you have any questions about your order, delivery, or product, please contact us via the contact page or email. We will assist you as soon as possible.